Global Connect eSolutions combines specialized knowledge and substantially higher quality customer service to deliver global support solutions, consulting services, back office processing services and software support. They also offer outbound services such as telemarketing, tele-collections, sales verifications, surveys and other derived services.
At Global Connect eSolutions, they offer the benefits of highly educated, English-speaking workforce and well-trained management team focused on continuous growth and a mark of high performance to be the global contact center of choice. They are proud to say that their company fosters a family-like atmosphere that teaches and exudes our vision, mission and core values. We promote an active lifestyle of personally imbibing the commitment of ensuring consistency in the delivery of high quality products and services to our clients' business.
Practices in IT/IS:
- They believed that there is a technique, method, process activity, incentive or reward that is more effective at delivering a particular outcome than any other technique, method or process.
- Shared knowledged and Group performance.
- they are not afraid to stop and reevaluate if things are not going well.
- They prepare a system implementation plan early.
- They also said that MIS can include software that helps in decision making, data resources such as databases, the hardware resources of a system, decision support system, people management and project management applications and any computerized processes that enable the department to run efficiently.
The other company that we had visited is Concentrix.
Synnex is the mother company of Concentrix, their line of business includes technical and customer support, sales and marketing, and back office transaction processing.
Since 1983, it has been recognized as an outsourcing innovator, offering clients the latest in emerging technology and business process outsourcing.
The core of the company is its technology call center. They have industry expertise in technology, communications, and consumer electronics. They deliver knowledge-based services that have one measure of success — customer satisfaction.
Practices in IT/IS:
- Teamwork- they make a team effort but speak with one voice.
- Try to keep projects small and modular.
- They are constantly evolving.
- Concentrix maximizes the long-term value of our clients' customers.
- They plan for maintenance.
- Keep risks visible and managed.
References:
http://www.callcenterdirectory.net/call-center-companies/Global-Connect-eSolutions-2309.html
http://www.concentrix.com/
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